Which Supplier?

At DriveNow our best endorsement is from customers who tell us the supplier's product and service exceeded their expectations. With that in mind, we want to help you make the most appropriate choice of supplier for your campervan or motorhome rental experience. We therefore have developed a unique 2-part rating system.

Part 1 - Suppliers self-rating

Our suppliers have provided a rating of the product and service. Things that were taken into account in providing this rating included: - the general age of the supplier's vehicles and distance the vehicles have travelled - the fit-out of the vehicles (e.g. fitout quality, TV / DVD players included etc) - items included in the rental charge (e.g. bedding, gas refills etc) The suppliers self-rating works similarly to those you often see for hotels, with 1 being the most basic level, and 5 being the highest level. We show the Suppliers Star rating in the 'Suppliers Rating' cell on our Search Results page

Part 2 - Customers Rating (95%)

On completion of their rental, we ask our customers to rate their experience with their supplier based on whether they would recommend the supplier to their family and friends (either Yes or No). The number we show represents the percentage of customers who replied to our survey in the last 6 months and said they would recommend the supplier. As an example, a figure of 90% means that 90 out of 100 customers who used that supplier in the last 6 months would recommend that supplier to their families and friends. We update the Customers rating monthly at the start of each month. We show the Customer's rating in the 'Customers Recommend cell on our Search Results page